We sincerely hope you are completely satisfied with your purchase from Anouska Georgia London. However, should you wish to return an item which qualifies for return based on the conditions below please return it in its original condition, within 14 calendar days from the date of receipt.
The day of receipt is intended as the day on which you or a third party designated by you took possession of the goods.
NON RETURNABLE ITEMS
Handmade/ Bespoke items: our handmade designs are non returnable as they are made for each order placed. Any design (chain or beaded) that has been made to a specific customer size or design specification that is not a design we sell is also non returnable,
Engraved items: Any design that has been engraved is non returnable. All engraved pieces of jewellery are a final sale and were engraved in accordance with the customer's instructions. Anouska Georgia London is not liable for errors such as spelling mistakes that are based on an instruction or specification provided by the customer
Personalised Initial items: Any design that has a specific initial is non returnable, as each of these designs is handmade specifically for each order.
Earrings: Due to hygiene reasons all earrings are non returnable.
SALE items : Any reduced items part of a SALE are non returnable.
All products are covered by our standard 6 month repair warranty to cover any manufacturing defects at no cost to the customer.
Items that exceed 6 months from purchase that have damage incurred by the customer from incorrect care or mis-use or expected wear & tear occurring after the 6 month period, cannot be repaired under warranty. Repairs would be charged in accordance with labour & repair costs starting from £20, an accurate cost will be given upon inspection.
Beaded designs may require re stringing after 1 year due to wear & tear on the elastic they are strung on, this is not a manufacturing fault, it is expected wear & tear for the stringing material used. Re stringing costs £20 per bracelet.
HOW TO RETURN ITEMS
If you need to send items back to us for repair, exchange or refund please email firstname.lastname@example.org to advise us of any issues & to obtain our PO Box returns address. Please note that any items returned to us without prior arrangement & not sent to the correct address obtained via email will not be accepted or be the responsibility of Anouska Georgia London if lost in transit to an incorrect address or not sent via trackable service.
When returning, please ensure the item is securely packaged in its original packaging or similar that completely protects the item from any damage in transit. Anouska Georgia London is not responsible for any items damaged or lost in transit back to us. Clearly state your order number, name and full address on a piece of paper inside the parcel. (please do not write this information on the envelope) Failure to correctly package & provide this information will result in your repair being lost, delayed or not processed.
We strongly advise that Items should be returned via a Royal Mail tracked service, Anouska Georgia London is not responsible for items lost in transit back to us.EXCHANGE/REFUND
The delivered goods may only be used for examination and must not be worn. We are entitled to demand compensation if there is any deterioration of the goods as a result of being worn/used. Please return the items fully in their original packaging & in the same condition (no tangled chains!) in which they arrived.
RETURN POSTAGE COSTS