Anouska Georgia London will refund any items you are not completely happy with, provided they are returned to us in the same condition in which they were received within 7 days of receipt with the exception of bespoke engraved & personalised items (including TWIGGY, TRAPEZE & INITIAL CORD BRACELETS ) which are NON RETURNABLE once the order is placed.
All refunds will be credited back to your original method of payment.
We WILL NOT accept returns on any items of jewellery that have been worn or are damaged due to incorrect care (ie: exposed to perfume, lotions or chemicals) or have been snagged/caught. The necklaces are delicate however will not snap unless put under pressure, the way a necklace has been broken will be evident upon inspection. All jewellery is tested to determine what caused it to either break or tarnish.
Within the UK, all jewellery must be returned via a Royal Mail tracked & insured service at the expense of the customer. For the rest of the world, all orders must be returned via an insured and tracked delivery service at the expense of the customer. Please contact us via email to obtain the returns address stating your order number. We will not accept responsibility for the non-arrival of returned items that were sent by any means other than those stated above or if incorrectly addressed or lost via the Royal Mail service.
Please note that Anouska Georgia London will not be held responsible for any orders we send that are lost due to being despatched to incorrect addresses provided by the customer at time of placing order.
Delivery charges of the original order will not be refunded, nor will any customs duties and taxes accrued on orders outside of the UK.
Anouska Georgia London will be happy to offer an exchange on non bespoke or personalised items you are not completely happy with for an item of equal or greater value, provided they are returned to us in the same condition in which they were received within 7 Days of receipt via a tracked & insured service. All postage to re send the new item must be covered by the customer.