We sincerely hope you are completely satisfied with your purchase from Anouska Georgia London. However, should you wish to return an item which qualifies for return based on the conditions below please return it in its original condition, within 14 calendar days from the date of receipt.

The day of receipt is intended as the day on which you or a third party designated by you took possession of the goods.

NON RETURNABLE ITEMS

Made to measure bracelets: These are handmade items, any bracelet design (chain or beaded) that has been made to a specific customer size below or exceeding the standard size of 16cm is non returnable. 

Engraved items: Any design that has been engraved is non returnable. All engraved pieces of jewellery are a final sale and were engraved in accordance with the customer's instructions. Anouska Georgia London is not liable for errors such as spelling mistakes that are based on an instruction or specification provided by the customer

Personalised Initial items: Any design that has a specific initial is non returnable, as each of these designs is handmade specifically for each order.

Earrings: Due to hygiene reasons all earrings are non returnable.

 

REPAIR WARRANTY 

All products are covered by our standard 6 month repair warranty to cover any manufacturing defects.

Items that exceed 6 months from purchase that have damage incurred by the customer from incorrect care or mis-use or expected wear & tear occurring after the 6 month period, cannot be repaired under warranty. Repairs would be charged in accordance with repair costs starting from £10, an accurate cost will be given upon inspection. 

Beaded designs may require re stringing after 1 year due to wear & tear on the elastic they are strung on, this is not a manufacturing fault, it is expected wear & tear for the stringing material used.

 

HOW TO RETURN ITEMS

If you need to send items back to us for repair, exchange or refund please email contact@anouskageorgialondon.com to advise us of any issues & to obtain our returns address.

When returning, please ensure the item is securely packaged in its original packaging or similar that completely protects the item from any damage in transit.  Anouska Georgia London is not responsible for any items damaged in transit back to us. Clearly state your order number, name and full address on a piece of paper inside the parcel. (please do not write this information on the envelope) Failure to correctly package & provide this information will result in your repair being lost, delayed or not processed. 

We strongly advise that Items should be returned via a Royal Mail tracked service, Anouska Georgia London is not responsible for items lost in transit back to us.

EXCHANGE/REFUND
The delivered goods may only be used for examination and must not be worn. We are entitled to demand compensation if there is any deterioration of the goods as a result of being worn/used. Please return the items fully in their original packaging & in the same condition (no tangled chains!) in which they arrived.
Once received at Anouska Georgia London, refunds will be made back to the original method of payment and can take upto 7 working days to reach you.
REPAIR/ALTERATIONS
Alterations to bracelet size or necklace length (to be made bigger/smaller is charged at a cost from £10. This is is the labour cost & new component cost to remake the design. Please email contact@anouskageorgialondon in advance to confirm an accurate cost. 
Re stringing of bracelets or necklaces outside of the 6 month warranty period  is charged at a cost from £10. This is is the labour cost & component cost to remake the design.
Please email contact@anouskageorgialondon to obtain an accurate cost.

RETURN POSTAGE COSTS
Postage costs to send items back for ALTERATION, EXCHANGE or REFUND to Anouska Georgia London are borne by the customer.
Delivery charges of the original order will not be refunded, nor will any customs duties and taxes accrued on orders outside of the UK.
Postage costs to send items back for REPAIR will be refunded by Anouska Georgia London provided it is within the 6 month warranty & proof of postage is emailed to  contact@anouskageorgialondon.
We strongly advise that Items should be returned via a Royal Mail tracked service, Anouska Georgia London is not responsible for items lost in transit back to us.